It is common knowledge that fast delivery for e-commerce businesses plays a big role in whether customers have a positive or negative experience. Latest figures show that 63% of online shoppers expect expedited delivery always, which eliminates any room for delay. Over 90% of consumers also consider same-day shipping as the standard.
With consumer expectations increasing, businesses need to ensure that their products arrive even faster or risk losing consumers to competitors who prioritize efficient and fast shipping. Data shows that businesses which provide the option for same-day delivery perform better than 85% of their competitors.
Enhancing consumer satisfaction also improves consumer loyalty and affords businesses a competitive edge in the markets they operate in. Below, we look at strategies that e-commerce businesses can apply to streamline their deliveries for better consumer satisfaction.
Working with shipping partners for different types of orders allows businesses to balance both cost and speed effectively.
It is especially important for businesses to pick the right carrier for certain volumes, regions or weight classes though. This ensures that consumers receive their orders faster without incurring unnecessary costs.
Expediting the picking process also plays a big role in faster delivery. Businesses having automated pick systems and well-organized racking systems can greatly reduce the time taken to process orders.
Businesses can also make use of sorting conveyors as they can help move products to shipping from warehouses faster.
Outsourcing order fulfilment not only allows businesses to deliver their products to consumers faster and more reliably but also gain access to countrywide distribution networks.
Relying on one shipping location limits a business’ ability to speed up delivery, particularly for those that serve large areas.
Businesses may benefit from having warehouses in different locations. This will allow them to fulfil their orders earlier, thereby increasing consumer satisfaction and reducing shipping times.
Preventing any delays in delivery requires that stock-outs are avoided. It is important that businesses closely monitor their inventory and forecast demand to that ensure their products are ready for shipment, always. This decreases wait time for their customers.
While expedited delivery is good for businesses, it is also important that costs are managed to prevent operating in the red. Businesses are therefore advised to negotiate better rates with carriers and explore packaging alternatives that are more cost-effective.
Working with e-commerce platform providers like NextPlat Corp. (NASDAQ: NXPL) (NASDAQ: NXPLW) can be especially beneficial to smaller businesses that are looking to get a foothold in the e-commerce space in a way that can be scaled as the business grows.
NOTE TO INVESTORS: The latest news and updates relating to NextPlat Corp. (NASDAQ: NXPL, NXPLW) are available in the company’s newsroom at https://ibn.fm/NXPL
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