Study Uncovers Design Flaws in Symptom-Checking Apps
These days, millions of people go online to seek medical advice. Using chatbot symptom checker (“CSC”) apps, many share their symptoms and get potential diagnoses through the apps, all without having to visit a doctor. Compared to a trip to the doctor, are these apps better? According to a new study from Penn State’s College of Information Sciences and Technology, researchers discovered that CSC apps do not have the proper support system needed for the full diagnostic process like that of a traditional visit to your doctor. The apps support only about 5 processes of an actual doctor’s exam i.e.…











